Refund and Return Policy
Refund & Return Policy
Because every product at Retro Friks is made specifically for you once you place an order, we do not accept returns or exchanges due to size, color, or change of mind.
However, if your order arrives damaged, defective, or incorrect, we will gladly replace it or issue a full refund.
To request a refund or replacement:
-
Contact us at info@retrofriks.net within 7 days of receiving your order.
-
Include your order number and clear photos of the issue.
-
Our team will review your case and provide the next steps.
Important Notes:
• Refunds are issued only through PayPal within 5–10 business days after approval.
• Shipping costs are non-refundable unless the error was on our part.
• If your package is returned due to an incorrect address provided by the customer, we cannot issue a refund.
Exclusions:
• Products purchased on sale or through limited-time promotions are final sale and non-refundable.
• We are not responsible for delays caused by external factors such as customs, natural disasters, or strikes.