FAQs

Frequently Asked Questions (FAQ)

1. Orders

Q: How are RetroFriks products made?
A: All of our products are made-to-order, which means we only produce items after you place an order. This process helps reduce waste and ensures top quality for every product.

Q: Can I change or cancel my order?
A: Yes, but only within 24 hours of placing the order. After 24 hours, production begins, and changes or cancellations are no longer possible.
Contact us immediately at info@retrofriks.net if you need assistance.

Q: Can I request a custom design?
A: Not yet — but this feature is coming soon! Soon, you’ll be able to submit your ideas, and we’ll create a custom product just for you.

2. Shipping

Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping, with no hidden costs. The price you see at checkout is final.

Q: How long does shipping take?
A:

  • United States: 7–10 business days

  • Europe: 8–12 business days
    Processing time takes 2–5 business days before shipment.

Q: Do you ship to my country?
A: Currently, we ship to the United States and most European countries. If your country isn’t available at checkout, please contact us at info@retrofriks.net.

3. Returns & Refunds

Q: Do you accept returns?
A: Because our products are made-to-order, we do not accept returns or exchanges for size, color, or change of mind.

Q: What if my order arrives damaged or incorrect?
A: If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving it.
Send your order number and clear photos of the issue to info@retrofriks.net.
We will review your case and issue a replacement or full refund.

Q: How long does it take to receive my refund?
A: Once approved, refunds are processed through PayPal within 5–10 business days.

4. Payments

Q: What payment methods do you accept?
A: All payments are securely processed through PayPal.
You can pay with a PayPal account or with a credit/debit card via PayPal checkout — no PayPal account required.

Q: Are my payment details safe?
A: Absolutely. We never store your payment information.
All transactions are protected by PayPal’s buyer protection and Shopify’s SSL encryption.

5. Products

Q: Will the product look exactly like the photos?
A: We strive to make our product images as accurate as possible.
However, slight variations in color or size may occur due to screen settings or production methods.

Q: What kind of products do you sell?
A: We offer a wide variety of apparel and accessories, including:

  • Graphic t-shirts

  • Hoodies

  • Tote bags

  • Mugs and home decor

  • Gothic and alternative fashion

  • Humorous and sarcastic designs

6. Contact

Q: How can I reach RetroFriks?
A: You can reach us anytime at info@retrofriks.net.
We typically respond within 24–48 hours.